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In April 2020 the Friends and Family Test (FFT) question will change based upon new guidelines, which can be found here. Within the MJog client, the message will change to read as follows:

Thinking about your recent appointment at <your practice name>; overall, how was your experience of our service. Please reply 1 for Very good, 2 for Good, 3 for Neither good nor poor, 4 for Poor, 5 for Very poor and 6 for Don't know.

Feedback regarding this change can be sent to

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