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NHSmail SMS Delivery Reports within NHS Scotland

Customers using NHSmail in Scotland are no longer receiving SMS delivery reports but messages are being sent; this is due to email routing issues within the Scottish IT systems and beyond the control of MJog. Customers using NHSmail in England are not affected. Customers in Scotland and in England using BT/EE HTTP HTTPS API are not affected.

To solve this problem, practices and Health Boards need to resolve the issue with their IT teams.

Another way to resolve this issue is by moving across to the BT/EE HTTP API for sending and receiving messages

NHS Scotland has now provisioned BT/EE HTTPS API accounts for each Health Board. MJog has started the process to switch accounts over to using the new HTTPS API accounts.




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